GameStop is my First Stop

July 27, 2008

I am no stranger to Game Stop. In fact, when my kids start in about wanting the latest and greatest, that is out first stop. I joke that GameStop is a second house of worship for my children. (And they range in age from 7-15.) We love GameStop not only because they have an amazing selection and great prices, but it their customer service is outstanding.

Shortly after the Nintendo DS lite was released, I went to GameStop to purchase one for my son. For some reason, it was defective (through no fault of the store), so I called the store and was told to come back immediately and they would fix the situation. Not only did the manager himself help me, he asked for my permission to open it and make sure it was working. Then, not only did he guarantee that it worked, he gave me a discount of a game for my troubles. What other store does that? None that I know of.

So when MomCentral asked if I would like to do a review of GameStop, I couldn’t answer them quickly enough to please pick me and make me the hero of my kids.

I went to a GameStop where we don’t usually shop. I parked the car and stood a store away and sent in my son. He is almost 15 but could definitely pass for 17. I told him to go in and pick out a rated M (for Mature) game and try to buy it. He went in, looked around, chose a rated M game and went to the counter to buy it. The salesperson would not sell it to him. He said it contained mature content and he was not going to sell it to him. I watched from outside and came in about that time.

The salesman was so kind to explain to me about the game and that he was not trying to be rude but that it was their policy to not sell games with that rating to minors. I just smiled knowing that would be exactly what would happen. Then, we I told him that I would buy it, he went on to explain to me in great detail why the game received a Mature rating and wanted me to be quite sure that I understood what all was in the game that could be inappropriate. You have no idea how much this mom appreciates that.

GameStop is more than a place to buy the latest releases as well as buy and sell used games, it is a store that insists that they are doing right by the people who shop there. I would never hesitate to send any of my children into GameStop to buy a game because I know that without my presence, there is no way they will come out of there with an inappropriate game.

They really saved me when I returned from a recent business trip where I forgot to pick up “souvenirs” for the kids. Before they could even begin to pout or gripe, I pulled out a GameStop gift card and all was forgiven. It was a beautiful moment.

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This review brought to you courtesy of a partnership with MomCentral.

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